Veterinary
Keeping the appointment book full whilst dealing with enquiries on the animals who are on todays operating list is a challenge. Customers all seem to call at the same time and they all need answering.
Most requested features
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Call Queue
Callers are dealt with the silver bullet to engaged tones in the order they are called in. Customers may be stressed as their pet is ill, and an engaged tone can lead to them calling another practice.
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Out of Hours
An emergency needs to be dealt with quickly, but you may need to move to a more appropriate place. Get control of your time being informed of emergencies by text and calling the customer back when you are ready.
Alternatively, if you use another provider, you can transfer the call to them.
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Mobile Phone Fall Back
With the phone being such a fundamental part of the business, the system drops back to a mobile network using the landline number if the broadband fails. Incoming calls are handled as usual.
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Intercom
Easily communicate with the nurses in the back room to announce that an owner has arrived. This saves a lot of time; it may just take a minute to walk to the back room, but how many times a year does this happen?